Calls on the customer timeline
Every AI conversation appears on the contact or deal with recording, duration and summary.
Integration / Bitrix24
Bitrix24 + AI operator: leads, deals and calls without manual work
Bitrix24 is a powerful suite, but it’s only as good as the data your team puts in. In practice some calls never become leads, and deals say nothing about what the customer was promised.
The AI operator does that work for your team. Connected through the Bitrix24 REST API, it registers each call in the CRM, attaches the recording to the timeline, creates a lead or deal and assigns an activity when a person needs to step in.
What you get with the AI operator + Bitrix24
A lead instead of a missed call
Even a 3 am call ends as a lead with contact details and the request.
Activities for your team
When a customer asks for a person, the AI creates an activity for the responsible manager.
Your automation keeps working
Leads and deals arrive at the right stage, so your automation rules and workflows run as usual.
What lands in Bitrix24 after every conversation
- Contact or lead
- name, phone, channel; existing contacts matched by number
- Deal
- in the right pipeline and stage based on the outcome
- Call summary
- a timeline comment: request, agreements, next step
- Recording
- audio attached to the call in the CRM
- Source
- phone, website, WhatsApp, Telegram or Instagram in the standard source field
- Stage and owner
- lead or deal stage plus the manager assigned the activity
Typical scenarios
A multi-doctor clinic
The AI takes the call, finds the right service and time, creates a deal in the “Appointments” pipeline and asks the front desk to confirm.
Calling back CRM form leads
A Bitrix24 CRM form is submitted and the AI calls within a minute, clarifies details and moves the lead to “Qualified”.
Database re-engagement
The AI calls customers who haven’t bought for a while and logs every outcome on the timeline.
Bitrix24 implementation
Bitrix24 implementation and setup
We configure Bitrix24 so your team actually wants to use it: no unnecessary fields and pipelines that mirror how you really sell.
- Deal pipelines, stages and lead capture
- Fields, source lists and loss reasons
- Automation rules and activities
- AI operator, CRM forms and messaging connected
Pricing
- Connecting the AI operator to your Bitrix24
- from €250
- Turnkey Bitrix24 implementation
- from €790
The AI operator itself is billed separately, from €99/mo. The final price depends on pipelines, fields and scenarios.
Useful articles
Must an AI voice assistant say it is an AI? The AI Act, call recording and customer data in 2026
Since 2 August 2026 the AI Act requires that people know they are talking to an AI. What it means for a phone assistant, how to announce call recording and where customer data should live.
AI outbound calling: how it works, what it costs and what the law allows
AI outbound calling means a voice AI calls your list, holds a real conversation and sends warm leads to Telegram and your CRM. How it works, what 5,000 contacts cost and what the law allows.
The local business lead funnel: Google Maps → call → AI operator → CRM
A local business lead funnel runs from Google Maps to a call, a fast answer and a CRM record. The stages, what to measure and where leads leak.
Questions and answers
Bitrix24 + AI
How does the AI operator integrate with Bitrix24?
Through the Bitrix24 REST API — via an inbound webhook or a local app in the cloud version. Permissions are limited to CRM and telephony.
Will the call recording show in Bitrix24?
Yes. The AI registers the call in the CRM, so the recording and duration appear on the contact or deal timeline, just like regular telephony.
Does it work with on-premise Bitrix24?
Yes, as long as your server accepts API requests. We confirm the setup during the review.
Can we keep our current Bitrix24 telephony?
Yes. The AI can answer only after hours or when lines are busy while your team handles the rest.
Let’s talk about your project
Connect the AI operator to your Bitrix24
Tell us how your team uses Bitrix24 today and what should appear in it after a call. We’ll explain the approach, timeline and cost.
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