How it works
- Call the number and wait for the greeting (it starts in Ukrainian — just speak English).
- Name an industry: "dental clinic", "real estate", "equipment rental" or "holiday rental".
- Talk like a customer of that company: ask, agree, book.
AI operator / calls, messaging, CRM
An AI operator that answers your customers 24/7 — calls, Telegram, Viber, website
Picks up on the first ring, answers from your price list, books appointments and sends every request to your CRM and Telegram. Your phone number stays the same.
Meet Sofia — the AI agent who answers your customers.
Live in 1–2 weeks, from €99/mo. English, Portuguese, Ukrainian and 30+ other languages.
Try it yourself
Talk to an AI operator right now
This is a live demo number, not a recording. Call it from any phone — our demo line answers and you hear how the AI operator talks to customers.
Things to try
- "How much is a teeth cleaning and when is the next free slot?"
- "I'd like to view a two-bedroom flat on Saturday"
- Interrupt the operator or change the date mid-call
- Switch to Portuguese or Ukrainian
Honestly
- An AI answers, not a person. Demo companies are fictional.
- Calls are recorded so we can improve the demo.
- Up to 6 minutes per call and 5 calls per number per day.
No time for calculators?
We'll do the maths for your business
No need to work out plans, minutes and calculators. Tell us a few words about your business — within one working day we'll send a ready estimate to Telegram or Viber, or call you.
What we need from you
- Industry and city
- Calls per day or how many contacts are in your list
- What the AI should do: answer calls, call out, send reminders
What you get
- The plan and how many minutes you need
- Setup cost and the monthly amount
- Payback on your own numbers
- A sample call script
Schedule configurator
When your team answers and when the AI does
Set your opening hours and which calls go to the AI operator. You can add the result to your request.
Lost revenue calculator
What missed calls cost you
Enter your own numbers. It is a rough estimate, but it shows the order of magnitude.
Sample call
What happens during a call
A dental clinic, Saturday, 9:40 pm — the clinic is already closed. Shortened; the clinic is fictional.
- AI operator
- Ash Dental, good evening! I'm the clinic's virtual assistant. How can I help?
- Patient
- Hi. I have a toothache — can I come on Monday?
- AI operator
- Sorry to hear that. On Monday Dr. Helen has 9:30 am and 2 pm free. Which suits you?Checks free slots in the calendar
- Patient
- 9:30.
- AI operator
- Booking Monday at 9:30. What is your name, and is the number ending in 47 correct?
- Patient
- Irene, yes.
- AI operator
- Irene, all set: Monday, 9:30, Dr. Helen. We will remind you the day before. Have a good evening!Booking in the CRM · request to the front desk in Telegram
Where customers slip away
You get the leads. Answering all of them on time is the hard part.
Someone who doesn’t hear back within minutes calls the next business on the list. Leads usually leak in four places.
Missed calls after hours
People call when it suits them, not when your front desk is staffed. A callback next morning often comes too late.
Slow response to web leads
A form submission sits in an inbox for an hour or two. By then the customer has booked elsewhere.
Your team answers the same questions
Prices, opening hours, directions, availability — dozens of identical calls a day instead of selling.
Leads lost without a CRM
Some live in chats, some on sticky notes. Nobody knows who promised to call whom back.
What the AI operator does
Six jobs it takes off your team
Inbound calls
Answers on the first ring, replies from your knowledge base and price list, hands complex cases to a person.
Bookings
Offers free slots, books, reschedules and cancels — straight into your calendar or CRM.
Reminders
Reminds about visits, payments or deliveries the day before and records who confirmed.
Surveys
Asks after a visit how it went and collects ratings — unhappy customers go straight to a manager.
Lead qualification
Calls a new lead back within a minute, clarifies the task and budget and hands a ready customer to sales.
Outbound campaigns
Calling lists, win-back campaigns, B2B calls — see the AI call center.
Comparison
A person, an IVR menu or an AI operator
| — | Receptionist | IVR menu ("press 1") | Sauzend AI operator |
|---|---|---|---|
| Hours | Working hours | 24/7 | 24/7 |
| Simultaneous calls | One | Queue | All at once |
| Conversation | Natural | Buttons and recorded phrases | Natural speech, can be interrupted |
| Bookings | Yes | No | Yes, into the calendar or CRM |
| After the call | Notes by hand when there is time | Nothing | CRM, Telegram, reminders |
| Complex questions | Handles them | Caller hangs up | Hands over to a person with history |
| Cost | Salary and sick days | PBX subscription | From €99/mo |
Operator standard
Rules every Sauzend AI operator follows
Introduces itself as an assistant
Never pretends to be human. Asked "Are you a robot?", it answers honestly and offers a manager.
"I'm the clinic's virtual assistant. How can I help?"
Prices only from your price list
No invented discounts, deadlines or promises. Anything not in the knowledge base is checked with a person.
"The front desk will confirm the exact price — I'll pass on your question."
Repeats the details
Reads back name, date, time and phone number before finishing — fewer booking mistakes.
"Monday, 9:30, number ending in 47 — correct?"
Hands over to a person
Urgent issues, complaints or "put me through to a manager" go to a person at once, with the call history.
"Connecting you to the front desk — they can already see your question."
Does not name staff
Never shares who works when or where without permission, and never passes customer data to third parties.
"I'll pass your question to the doctor and they'll get back to you."
Pricing
Three packages — from answering calls to a full sales desk
Never miss a call again
AI Voice
from €99/mo
setup: from €490
Discuss- Inbound or outbound calls
- Reports in Telegram
- 100 call minutes included
Recommended
AI Operator
from €249/mo
setup: from €1,490
Discuss- Voice + WhatsApp, Telegram and web chat
- Hand-off to your team with history
- CRM logging
- 300 call minutes included
The full lead-handling cycle
AI Sales Desk
from €490/mo
setup: from €2,900
Discuss- Everything in AI Operator
- CRM implementation with a sales pipeline
- Outbound campaigns: lead callbacks, database re-engagement
- Weekly call review
Add-ons
- Integration with your CRM
- from €250
- Turnkey CRM implementation
- from €790
- Minutes above the plan limit
- from €0.35/min
The final price depends on the number of channels, scenarios and integrations.
- AI Voice First year: from €1,678setup + 12 months of the monthly fee
- AI Operator First year: from €4,478setup + 12 months of the monthly fee
- AI Sales Desk First year: from €8,780setup + 12 months of the monthly fee
Campaign examples
What calling 5,000 contacts gets you
Four typical AI call center campaigns: your own customers, B2B sales and ad leads. Nobody on your team is stuck on the phone — Telegram only receives the people worth talking to next.
Car service chain
Win back customers who haven't visited for 6+ months
5,000 contacts · 6 working days
- answered by people
- 2,870
- booked a service
- 540
- seconds — average conversation
- 48
HoReCa distributor
B2B: cafés and restaurants, a new product line
5,000 contacts · 7 working days
- answered by people
- 2,410
- agreed to a price list and a sales call
- 365
- seconds — average conversation
- 37
Online English school
Calling ad leads within a minute
5,000 contacts · 5 working days
- answered by people
- 3,150
- booked a trial lesson
- 610
- seconds — average conversation
- 71
Drinking water delivery
Reminding customers to reorder
5,000 contacts · 5 working days
- answered by people
- 3,020
- placed an order during the call
- 690
- seconds — average conversation
- 29
Model examples: calculated for 5,000 contacts using the figures from our real campaigns — share of calls answered by people, conversation length, conversion to a warm lead. Your result depends on the list and the offer; we give an exact forecast after a brief.
How we launch
From the first conversation to go-live — 1–2 weeks
- Days 1–2
Brief and analysis
We look at how calls are handled now, where customers get lost and what the AI should do.
- Days 3–5
Scripts and voice
We write the scripts, collect prices, hours and hand-over rules, and choose the voice.
- Days 6–10
Telephony and tests
We connect the number or call forwarding, CRM and Telegram, and run test calls with your team.
- After
Launch and support
For the first two weeks we listen to calls daily and improve answers; then a weekly report.
Who it’s for
Businesses where every call is a booking or a deal
And dozens more — if customers call your business, we will set the agent up for your scenarios.
Real estate
Qualifies buyers and tenants, books viewings and calls back portal leads within a minute.
How it works for this industry →Holiday rentals and villa management
Availability, bookings, check-in and house rules for guests 24/7 in their language.
How it works for this industry →Dental and aesthetic clinics
Appointments, rescheduling, reminders and price questions — in the patient’s language.
How it works for this industry →Construction equipment hire
Availability, terms, delivery to site and bookings — a ready request for your team.
How it works for this industry →Renovation, building, solar panels, air conditioning
First estimate, site survey booking, installation and service visits.
Car and boat rentals, tours, transfers
Availability, bookings, meeting point and last-minute changes.
Hotels and restaurants
Room and table bookings, menu questions, opening hours and parking.
Wedding and event venues
Available dates, capacity, venue visits and first brief.
Physiotherapy
Session booking, rescheduling, reminders and treatment plans.
Veterinary clinics
Appointments, first questions from owners, urgent cases straight to the vet on duty.
Car repair shops
Service and diagnostics bookings, repair status, seasonal tyre reminders.
Beauty salons
Bookings with a stylist, rescheduling, reminders and win-back calls.
Gyms and studios
Trial sessions, memberships, class schedules and freezes.
Accountants, lawyers, insurance brokers
First conversation about services and fees, intake details, meeting booking.
Cleaning, pools and gardens
Estimates by size, dates and regular maintenance plans.
Removals
Volume, addresses and moving date — a complete request for a quote.
Integrations
Works with the CRM you already use
We connect your existing CRM or set up a new one for you, end to end.
KeyCRMHow the integration works →
Bitrix24How the integration works →
SalesDriveHow the integration works →
NetHuntHow the integration works →
Creatio
OneBox
LP-CRM
Kommo
HubSpotHow the integration works →
PipedriveHow the integration works →
Zoho CRMHow the integration works →
Salesforce
monday CRM
Freshsales
Odoo
Microsoft Dynamics 365
Close
Copper
Brevo
Salesflare
Altegio
Booksy
Fresha
Calendly
Cal.com
Google Sheets
Notion
Airtable
Telegram
Zapier
Make
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Useful articles
Must an AI voice assistant say it is an AI? The AI Act, call recording and customer data in 2026
Since 2 August 2026 the AI Act requires that people know they are talking to an AI. What it means for a phone assistant, how to announce call recording and where customer data should live.
AI outbound calling: how it works, what it costs and what the law allows
AI outbound calling means a voice AI calls your list, holds a real conversation and sends warm leads to Telegram and your CRM. How it works, what 5,000 contacts cost and what the law allows.
The local business lead funnel: Google Maps → call → AI operator → CRM
A local business lead funnel runs from Google Maps to a call, a fast answer and a CRM record. The stages, what to measure and where leads leak.
Questions and answers
AI operator FAQ
How much does a minute cost?
Each plan includes minutes: 100 in "AI voice", 300 in "AI operator". Extra minutes are from €0.35/min. We only count call duration, with no hidden fees.
How natural does the voice sound?
The voice is lively, with intonation, and can be interrupted — the AI operator listens and replies. The best test is to call the demo number on this page.
Does it work with our phone system?
Yes. The simplest option is forwarding from your number after hours or when the line is busy; any cloud PBX with SIP works (Binotel, Ringostat, Zadarma, Asterisk and others). Your customers keep calling the same number.
What happens during a power or internet outage?
The AI operator runs in the cloud, not in your office, so it keeps answering even when your office is offline, and can tell callers about schedule changes and reschedule bookings.
Which languages does it speak?
English, Portuguese, Ukrainian and 30+ other languages. It replies in the caller's language.
Will callers know they are talking to an AI?
Yes. The operator introduces itself as the company's virtual assistant and answers honestly if asked. Callers can ask for a person at any time.
Which CRMs does it work with?
HubSpot, Pipedrive, Zoho CRM, Bitrix24, KeyCRM, Google Sheets and others — over 30 systems. No CRM yet? We implement one.
Where is the data stored?
The platform and call log run on our servers in the EU. Voice and AI are processed by GDPR-compliant providers under data processing agreements. Recordings are deleted on request.
Can the AI operator make calls? Is it legal?
Yes: reminders, lead call-backs, surveys, list calling. We call during business hours, businesses on their public numbers, private individuals only with consent or as your existing customers; anyone who asks not to be called is never called again. More on the AI call center page.
How long does setup take?
Usually 1–2 weeks: brief, scripts, telephony and CRM, tests. For the first two weeks after launch we fine-tune answers daily.
Next step
Stop losing customers to missed calls
Tell us about your business and the channels your customers use. We’ll suggest scenarios, a package and a launch timeline.
- A free first consultation
- Scenarios built around your process
- Live in 1–2 weeks