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The sauzend website (hereinafter "We", "Site", "Website") respects each user's right to privacy. This Privacy Policy explains what information we collect, how we use, store, and protect it.
1.1. This Privacy Policy is a public document that governs how we process personal data voluntarily provided by users while using our website.
1.2. This policy explains how website and enquiry information is handled. Contact us if you have questions about the processing of your information.
2.1. You may provide information voluntarily, for example when:
2.2. Possible types of personal data a user may provide:
2.3. We do not sell personal data. Website and communication providers process information needed to deliver their services. Contact and subscription enquiries are forwarded to our team through Telegram. If Cloudflare Turnstile is enabled, verification requests are processed by Cloudflare.
3.1. Our forms use a necessary session cookie to keep verification challenges associated with your browser and prevent repeated submissions. Form details may be retained in the session so they can be restored after an unsuccessful submission.
3.2. For spam prevention, we process verification results and request-frequency counters keyed to hashed connection addresses. Submitted enquiries may include the connection IP address, browser information and referring page. When enabled, Cloudflare Turnstile also processes technical verification information under its privacy policy.
3.3. We store your language preference in a cookie for one year. Your choice in the language menu overrides automatic selection. On a first visit with Russian as the browser language, we use the country associated with your IP address to choose Ukrainian for visitors in Ukraine, or English otherwise. If the server cannot provide the country, your IP address is sent to api.country.is for a country-only lookup. We do not request your precise location.
3.4. With your consent, we use Google Analytics 4 (via Google Tag Manager) and Microsoft Clarity to understand how visitors find and use the site: pages viewed, traffic sources, clicks on contact links and form submissions. Clarity records anonymised interactions with form fields masked. These cookies are set only after you click “Accept” in the cookie banner; until then Google receives only cookieless signals without identifiers. We do not use advertising cookies. You can change your choice at any time via “Cookie settings” in the footer.
Personal data voluntarily provided by users may be used for the following purposes:
5.1. We take reasonable security measures to protect personal data from unauthorized access, modification, disclosure, or destruction.
5.2. Access to personal data is limited to employees who directly handle user requests.
Each user has the right to:
We reserve the right to update this Policy at any time. Changes take effect once published on this page. We recommend checking this page periodically for updates.
For all privacy-related questions, you can contact us at:
Data controller: •••, sole trader (trabalhador independente), trade name SAUZEND
NIF: •••
Address: •••
Email: [email protected], [email protected]
9.1. Controller. ••• (sole trader), NIF •••, •••, [email protected].
9.2. What we process and why
| Data | Purpose | Legal basis | Kept |
|---|---|---|---|
| Account data: name, company, email, phone, country, languages, plan, payments | to provide the Service, billing, support, notifications about minutes and renewal | contract; legal obligations (invoices) | while the account is active; invoices — as required by tax law (in Portugal up to 10 years) |
| Access token (stored only as an irreversible hash) | to authenticate the application | contract | until revoked |
| Audio of the conversation (your speech and the other party's speech) | real-time translation | contract; for the other party — our legitimate interest and yours in providing the translation they take part in | not stored by us: processed in memory and discarded after the translation is delivered; up to 5 seconds are buffered while the connection is restored |
| Text of the translation (transcript) | shown in the application | contract | stored only on your computer by the application; not stored on our servers |
| Session data: start and end time, duration, minutes, languages, engine used, IP address, application version, technical identifier of the computer (a one-way hash) | counting minutes, limits, security and fraud prevention, support | contract; legitimate interest (security) | 24 months |
| Own Voice: the recording you make and the voice model created from it | to voice your translated speech in your voice | your explicit consent given in the application | until you ask to delete it or close the account; the recording is used only to create the voice |
| Telephone calls (SAUZEND Phone): phone numbers, time and duration of calls | connecting calls, counting minutes, billing | contract; legal obligations | 24 months, or longer where required by law |
| Emails and messages with support | support | contract; legitimate interest | 24 months after the last contact |
9.3. Recipients. We use carefully selected processors acting on our instructions under data processing agreements: providers of AI speech translation and speech synthesis (EU and USA), hosting in the EU (Hetzner), telephony providers (for SAUZEND Phone), email delivery and payment providers. Transfers outside the EU are protected by the European Commission's Standard Contractual Clauses or an adequacy decision. A current list of processors is available on request at [email protected]. Our processors may not use your audio to train their models where they offer this option to us. We do not sell personal data.
9.4. The other party of your conversation. People you talk to through the Service are processed only to translate the conversation in real time; we do not create profiles of them and do not store their audio. The user must inform them that an AI interpreter is used (Terms, Part B, Section 3).
9.5. Automated processing. Translation is automatic; no decisions with legal or similarly significant effects are made about you by automated means.
9.6. Security. Encrypted connections (TLS), access tokens stored as hashes, provider keys encrypted at rest, administrator access with two-factor authentication, limits against abuse.
9.7. Your rights. Access, rectification, erasure, restriction, portability, objection, withdrawal of consent for the Own Voice at any time (without affecting earlier processing), and complaint to the supervisory authority — in Portugal the Comissão Nacional de Proteção de Dados (CNPD, www.cnpd.pt). Write to [email protected]; we answer within one month.
