Nothing stays outside KeyCRM
Night calls, weekend messages and ad leads all become cards with a buyer attached.
Integration / KeyCRM
KeyCRM + AI operator: every call becomes a pipeline card
KeyCRM is a Ukrainian CRM used by online stores and service businesses to keep orders and customer requests in one place. Its weak spot is the same as everyone’s: calls and messages nobody had time to answer never make it into the system.
The AI operator closes that gap. It answers, finds out what the customer needs and, through the KeyCRM API, creates the buyer and a card in the right pipeline — with a conversation summary and a link to the recording.
What you get with the AI operator + KeyCRM
Context before the callback
The card already holds a short summary: what was asked, what was promised, when to call.
A clean buyer database
The AI matches the phone number and updates the existing buyer instead of creating duplicates.
New leads called within a minute
A new card appears and the AI is already calling while interest is high.
What lands in KeyCRM after every conversation
- Buyer
- name, phone, email or messenger handle — new record or update of an existing one
- Pipeline card
- in the chosen sales pipeline, at the first stage or the stage that matches the outcome
- Call summary
- a comment on the card: request, agreements, next step
- Recording
- link to the audio and transcript
- Source
- phone, website, WhatsApp, Telegram or Instagram
- Status
- new, qualified, needs a manager, no answer
Typical scenarios
An online store at night
A customer calls at 11 pm about stock and delivery. The AI answers from your knowledge base and creates a card — in the morning your manager just confirms the order.
Calling back social ad leads
An Instagram lead lands in KeyCRM, the AI calls within a minute, qualifies it and moves the card or hands it to a manager.
Reminders and repeat sales
Using a buyer segment from KeyCRM, the AI calls with a reminder or an offer and records the outcome on each card.
KeyCRM implementation
KeyCRM setup and implementation
If you don’t use KeyCRM yet, or it grew without a plan, we’ll set it up properly — from pipelines to access rights — so the AI operator works with a clean structure.
- Sales pipelines and stages
- Buyer and card fields, source lists
- Manager roles and permissions
- AI operator, website and messaging connected
Pricing
- Connecting the AI operator to your KeyCRM
- from €250
- Turnkey KeyCRM implementation
- from €790
The AI operator itself is billed separately, from €99/mo. The final price depends on pipelines, fields and scenarios.
Useful articles
Must an AI voice assistant say it is an AI? The AI Act, call recording and customer data in 2026
Since 2 August 2026 the AI Act requires that people know they are talking to an AI. What it means for a phone assistant, how to announce call recording and where customer data should live.
AI outbound calling: how it works, what it costs and what the law allows
AI outbound calling means a voice AI calls your list, holds a real conversation and sends warm leads to Telegram and your CRM. How it works, what 5,000 contacts cost and what the law allows.
The local business lead funnel: Google Maps → call → AI operator → CRM
A local business lead funnel runs from Google Maps to a call, a fast answer and a CRM record. The stages, what to measure and where leads leak.
Questions and answers
KeyCRM + AI
How does the AI operator connect to KeyCRM?
Through the KeyCRM API with a key created in your account settings. Revoke the key and the AI’s access stops immediately.
Do we have to change our phone system?
No. Keep your number and forward calls to the AI after hours or when the line is busy, or use a new number.
Will the AI create duplicate buyers?
No. It searches by phone number first and updates the existing record.
Which pipeline will requests go to?
The one you choose. You can split by source or request type — for example, sales and service separately.
Let’s talk about your project
Connect the AI operator to your KeyCRM
Tell us how your team uses KeyCRM today and what should appear in it after a call. We’ll explain the approach, timeline and cost.
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